Agree support and lifecycle terms
Hardware availability, software updates and support response are separate commitments. Confirm each in the project proposal.
Check the installed release and the agreed project scope before using a feature.
Confirm the terms before ordering
- List the hardware model, applications and integration work.
- Define the software support period and update scope.
- Agree response hours, escalation contacts and site responsibilities.
- Define backup ownership, recovery work and replacement arrangements.
- Record how end-of-support notices and renewals will be handled.
Send useful evidence
Email connect@orendanet.com. State the company, affected product, installed version, time and time zone, failed task and exact error. Include a short sequence that reproduces the fault.
Remove passwords, private keys, access tokens, invitation codes and customer data that is not needed. Share detailed diagnostics through the support channel agreed for your project.
Keep commercial terms separate
Box pricing is provided privately in a project proposal. Published Connect subscription rates describe access capacity. They do not define hardware pricing or a software support duration.
Confirm the applicable commitments for the exact products and releases in your installation.